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Frequently asked questions

On this page you will find frequently asked questions about our courses and taking them online. If your question is not among them please feel free to contact us!

Free trial lesson

Can I take a free trial lesson of an online course?
Yes, of (almost) all our online courses, you can join the first lesson for free and without any obligation to see if the course and/or taking a course online is something for you. You can register for a free trial lesson via the page of the relevant course, or via this page where you will find all free trial lessons. If you like this first lesson, you can then register to take the rest of the course.

Left and watch

How do I access my course/class?
You will receive an email with a link about 10-15 hours and again about 1 hour before a lesson. This is a personal link, you do not need to log in or install a programme. Approximately 1 hour after the lesson ends, you will also receive a link to watch the lesson back. Incidentally, you can also do this automatically after the lesson has ended with the original e-mail to watch it 'live'.

I can't watch live, can I watch back?
Yes, you will automatically receive an e-mail after each lesson with a link to watch it back. It is always available for 14 days and within that period you can watch it as often as you like. Pausing, scrolling back, scrolling forward, etc. are also possible. 

I did not receive a link for watching (or watching back) a lesson
Should you have already had the mail (see above)? The mails regularly end up in the spam/unwanted mail. Did you find the mail there? If so, do not forget to add us to your address book/contacts or indicate that it is not unwanted mail, then it will not happen again. If you did not find the mail: send us an email (mention course and lesson number): info@klu.nl or respond to one of the other mails you did receive. 

Handout

Will I receive a handout/syllabus?
You will be emailed a handout consisting of the images and a summary of the lesson. 

I did not receive the handout of a lesson.
You will receive the email with handout of a lesson about 24 hours after the lesson has finished. They regularly end up in spam/unwanted mail. Did you find the mail there? Then don't forget to add us to your address book/contacts or indicate that it is not unwanted mail, so it won't happen again. If you did not find the mail: send us an email (mention course and lesson number): info@klu.nl or respond to one of the other mails you did receive. 

Course content

Can I ask a content question at the course?
Yes, you can ask questions during the lesson via chat and also while watching back the lesson via a question box. The teacher answers all questions after the lesson in the private Facebook group for course participants. 

How do I join the private Facebook group?
You will receive a link for this in the mail with the handout of the first class. You can submit a membership request, and we will approve it based on your registration. Please let us know if you use Facebook a different (last) name. Don't want to join the Facebook group? The teacher always makes sure that important additions or literature tips are also in the handout.

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